Shipping & Returns
Shipping & Returns at Yicheng (Hong Kong) Trading Company Limited: Effortless Service, Sustainable Solutions
At Yicheng (Hong Kong) Trading Company Limited, we believe exceptional service begins the moment a customer places an order and continues through seamless delivery and hassle-free returns. Our logistics and returns processes are designed to reflect our commitment to quality, sustainability, and customer-centric innovation.
Global Shipping with Speed & Care
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Fast, Reliable Delivery
- Standard Shipping: 5–7 business days worldwide via eco-friendly couriers (carbon-neutral partnerships with DHL, FedEx, and local providers).
- Express Shipping: 2–3 business days for urgent orders (additional fees apply).
- Real-Time Tracking: Blockchain-enabled tracking provides end-to-end visibility, from warehouse dispatch to doorstep delivery.
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Sustainable Packaging
- All shipments use 100% recycled cardboard boxes, biodegradable padding, and plant-based ink labels.
- Orders over $100 include reusable cloth wraps (designed as gift accessories) instead of single-use plastics.
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Customs & Duties Transparency
- Prepaid duties for international orders (where applicable) to avoid unexpected fees.
- Detailed customs documentation included with every shipment.
Hassle-Free Returns & Exchanges
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Free Returns Within 30 Days
- Simply request a prepaid return label via our app or website—no questions asked.
- Items must be unworn, with original tags attached, and accompanied by proof of purchase.
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Sustainable Return Options
- Donate & Earn Rewards: Opt to donate unwanted items to NGOs , receiving store credit (10% extra) as a thank-you.
- Repair Services: Minor damages? Our in-house artisans will repair garments for a small fee, extending product lifecycles.
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Exchange made Simple
- Swap items instantly via our “Quick Exchange” portal—available for sizes, colors, or styles.
Tech-Driven Convenience
- AI Chat Support: Instant assistance for shipping queries via our 24/7 chatbot (with human escalation options).
- AR Try-On Integration: Avoid returns by virtually previewing coats/jackets in your space using our augmented reality tools.
- Automated Refunds: Processed within 5 business days once items are received and inspected.
Why Choose Our Shipping & Returns?
- Ethical Logistics: Carbon-neutral shipping offsets 150% of emissions through reforestation partnerships.
- Customer Empowerment: Transparent policies and flexible options build trust and loyalty.
- Community Impact: Every return or donation fuels our sustainability and social impact initiatives.
Need Help? Contact our dedicated team at [email protected] .