Terms Of Service
Terms of Service for Yicheng (Hong Kong) Trading Company Limited
Fashion with Integrity, Built on Trust
Welcome to Yicheng (Hong Kong) Trading Company Limited (“we,” “us,” or “our”). By accessing or using our website, mobile app, or services, you agree to these Terms of Service (the “Terms”). Please read them carefully. If you disagree with any part, please do not use our services.
1. Acceptance of Terms
By creating an account, placing an order, or interacting with our platform, you confirm that you are at least 18 years old or have parental consent. You also agree to comply with all applicable laws while using our services.
2. Eligibility & Account Security
- Account Creation: Provide accurate information (e.g., shipping address, payment details).
- Password Responsibility: Keep your login credentials secure. We are not liable for unauthorized access due to negligence.
3. Product Descriptions & Availability
- Accuracy: We strive to describe products (coats, jackets, dresses) truthfully, including materials, sizing, and sustainability features (e.g., recycled content).
- Stock Limits: Items marked “limited edition” or “low stock” are subject to availability. We reserve the right to limit quantities per customer to promote fairness.
4. Orders & Payments
- Order Confirmation: A confirmation email is sent upon purchase. An order is binding only after we accept it (subject to stock, payment, and verification).
- Payment Methods: Acceptable methods include credit/debit cards, PayPal, and eco-friendly payment platforms (e.g., green crypto options).
- Currency: All prices are in USD unless otherwise stated. Currency conversion fees may apply for international orders.
5. Shipping & Delivery
- Estimated Timelines: Standard shipping takes 5–7 business days globally. Delays may occur due to unforeseen circumstances (e.g., weather, customs).
- Carbon-Neutral Shipping: All shipments offset emissions via reforestation partnerships.
- Lost/Damaged Items: Notify us within 7 days for replacements or refunds.
6. Returns & Refunds
- 30-Day Policy: Returns are free if items are unworn, with tags attached, and proof of purchase. Exceptions apply to final sale items.
- Refunds: Processed within 5–7 business days after item receipt.
- Sustainable Returns: Opt to donate unwanted items to our NGO partners for a 10% store credit.
7. Intellectual Property
All content (text, images, designs, logos) on our platform is owned by Yicheng (Hong Kong) Trading Company Limited or licensed to us. Unauthorized reproduction, distribution, or modification is prohibited.
8. User Conduct
You agree not to:
- Use our services for illegal activities.
- Engage in fraudulent transactions (e.g., chargebacks without valid reason).
- Interfere with website functionality via bots or malware.
9. Disclaimer of Warranties
- Products are provided “as-is.” We do not guarantee specific outcomes (e.g., fit, longevity) beyond our quality standards.
- Third-party services (e.g., payment gateways) are governed by their own terms.
10. Limitation of Liability
To the fullest extent permitted by law, Yicheng (Hong Kong) Trading Company Limited is not liable for indirect, incidental, or consequential damages arising from product use or service disruptions.
11. Indemnification
You agree to indemnify us against claims arising from your breach of these Terms or misuse of our platform.
12. Governing Law
These Terms are governed by the laws of the State of Victoria, with disputes resolved in its courts.
13. Changes to Terms
We reserve the right to update these Terms. Continued use after changes constitute acceptance. We’ll notify you via email or app notification.
14. Termination
We may suspend or terminate accounts violating these Terms. You may close your account anytime.
15. Contact Us
For questions, contact our Team at:
- Email: [email protected]
- Mailing Address: Room 811, 8/F, Innovation Square, 8 Wang Kwong Road, Kowloon Bay, Hong Kong
Severability
If any clause is deemed unenforceable, the remainder of these Terms remains valid.
Entire Agreement
These Terms constitute the complete agreement between you and Yicheng (Hong Kong) Trading Company Limited.
At Yicheng (Hong Kong) Trading Company Limited, we believe ethical fashion starts with clear communication. By choosing us, you’re supporting a brand committed to sustainability, innovation, and fairness.